These are some of the most frequently asked questions we get about our services, along with some questions that people should be asking us (or any other structured data cabling contractor they are considering working with). Click on a question to see our answer.
What is the difference between an ICT contractor and an ICT integrator?
An ICT contractor works with information and communications technology. They are also referred to as structured cabling contractors or data cabling contractors. They specialize in designing and installing the cable infrastructure needed to run information and security systems and networks in a modern building. ICT integrators are contractors who have the ability to manage larger projects involving multiple vendors and systems that must be integrated with each other. Streamline Telecom is both an ICT contractor and an integrator.
How do your prices compare with other ICT contractors?
We are neither the least expensive nor most expensive ICT contractor in the city. ICT contractors typically charge about $40--$80 per hour. Our rates fall in the middle of that range. In other words, we don’t try to undercut our competitor’s prices by cutting corners or working for free. Instead, we charge what we need to charge in order to do the job right the first time.
What's the difference between a $40/hr contractor and an $80/contractor?
In our experience, when clients hire a $40/hr contractor, even though the hourly rate might be lower, the project will end up costing more and taking more time to complete in the long run. The contractor probably will have to return multiple times to fix problems that crop up after the project is complete. Also, the $40/hr contractor may not have all the necessary licenses and certifications needed for the work they are doing.
How much noise/disruption/holes in the wall will there be during the project?
We always attempt to complete our projects with minimal disruption to your operation. However, during the cable installation process there may be some drilling noise and a small amount of dust, which we will promptly clean up.
What time of day will the work be done?
Our typical work day is from 7 am to 4 pm, but this can be adjusted if your situation requires it.
If I need to make changes in the middle of a project, what is the process for that, and will it affect the price?
If you need to make changes to an ongoing project, simply call the project manager (usually Sean Nolan or Mike Butler) and inform them. Small changes requiring little or no additional labor will not affect the price of a project. Larger changes may affect the price, but we will do everything possible to keep costs down while doing the job right the first time.
My IT guy is telling me the cables you installed aren't working. What's the problem?
Usually the problem is that the equipment is being plugged into the wrong port. We always test cables for proper connection at the end of a project, but if required we will be happy to return and test them again to ensure that there is no problem with the cable.
Do you have the necessary licenses to work on security and access control systems?
In New York City, contractors who work on security and access control systems are required to have a New York State Security License (as Streamline Telecom does). Despite this requirement, many contractors operate without it—so make sure to ask for this license from any contractors bidding on your project.
How long will it take you to return my calls or emails?
Streamline Telecom will provide you with the personal contact information of the project manager. All inquiries will be answered within one business day, and often the same day.
Are all your employees fluent in English?
All of our employees are fluent in English.
Will a BICSI-certified RDD be involved in the project?
A Registered Communications Distribution Designer has the highest level of training available in the structured cabling industry. Architects, general contractors, and end users often ask for or even require that a RCDD be involved in any cabling work related to a project they are responsible for. The operations director of Streamline Telecom, Sean Nolan, is a RCDD and supervises all structured cabling work done by his technicians.
Will you give me suggestions about how I can save time and/or money and improve efficiency, or will you just do whatever I tell you to do, even though it might cost me more?
Streamline Telecom takes a consultative approach to working with clients. Whenever we see an opportunity to improve a design, save money, or get better results from a project, we will always suggest it.
What areas should be protected by security cameras?
Typically, cameras will be placed to monitor exterior doors, interior doors to secure areas, and assets that need to be protected—such as cars in a parking lot. They can also be positioned to monitor employees to discourage “borrowing” property or time from the company.
Why do I need a service contract?
Although we do provide a level of support free of charge to all previous clients once a project is completed, there is a limit to what we can do for free. A service contract allows you to get priority when problems arise or when you need to upgrade or add on to the initial work that was done.